The Rules of Engagement (MVP Edition)
We're all about building great software together. These terms help us keep things fair, legal, and focused on what matters—helping you succeed.
⚡ The Executive Summary
📜 The Full Legal Text (Because Lawyers)
By accessing or using MVP Scale ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service. By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
Pro Tip: We're a small team, so we've tried to keep these terms straightforward and fair. If something doesn't make sense, just ask us!
MVP Scale is a foundational framework and platform designed to help startups and developers build enterprise-grade SaaS applications quickly and efficiently. Our service includes:
- Pre-built authentication and user management systems
- Billing and subscription management infrastructure
- Compliance and security frameworks
- Development tools and templates
- Technical support and documentation
- Hosting and deployment services
- Custom and collaborative feature development, which is subject to a separate written agreement as detailed in Section 6.5.
We reserve the right to modify, suspend, or discontinue any part of our Service at any time, with reasonable notice to users.
We're not a mega-corp with a 50-page Service Level Agreement (SLA) yet, but we are committed to providing a reliable and stable service. Here's our promise to you:
- Uptime: We strive for 99.9% uptime. We use top-tier infrastructure providers to make this a reality. If we have scheduled maintenance, we'll give you a heads-up. Uptime excludes planned maintenance with advance notice and downtime due to force majeure events or issues outside our direct control (e.g., CDN or DNS outages).
- Support: We aim to respond to all critical support queries within 24 hours on business days. Non-critical queries will be answered as quickly as we can get to them—we're powered by coffee and a desire to help.
- Data Integrity: We take regular backups of your data. While you are responsible for your content, we do our best to protect it from loss.
This isn't a legally binding SLA (our lawyers told us to say that), but it's our commitment to you as a valued member of our community.
Account Creation
To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Account Responsibility
You are responsible for all activities that occur under your account, including the actions of any users you authorize to access your account. We're not responsible for any losses resulting from unauthorized use of your account.
You May Use Our Service To:
- Build and deploy legitimate software applications
- Develop and test your products and services
- Access our documentation and support resources
- Integrate our services with your applications
- Use our APIs and development tools as intended
You May NOT Use Our Service To:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our service or servers
- Use our service for spam, phishing, or fraud
- Harass, abuse, or harm others
- Generate excessive traffic or load on our infrastructure
- Store or transmit Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA) unless you have entered into a separate Business Associate Agreement (BAA) with us. Our standard service is not designed for PHI. If you need to store PHI, please contact our sales team to discuss our HIPAA-compliant enterprise plans.
Common Sense Rule: If you're wondering whether something is allowed, ask yourself: "Would this be cool if someone did it to me?" If the answer is no, don't do it.
You may use our APIs as documented for your internal business use. You may not resell or offer direct access to our APIs or use them in a way that circumvents usage limits, throttling, or intended access boundaries.
Fair Use and Rate Limits
To ensure fair and stable access for all users, we may enforce rate limits or usage thresholds on our APIs and services. Excessive use that negatively impacts service performance for other users may result in throttling or, in persistent cases, temporary suspension of access. We will make reasonable efforts to notify you before taking such actions.
Billing Cycle
Our Service is billed on a subscription basis. You will be billed in advance on a recurring, periodic basis (e.g., monthly or annually).
Payment
A valid payment method is required to process the payment for your subscription. You agree to provide us with accurate and complete billing information.
Changes to Fees
We reserve the right to change our subscription fees at any time. We will provide you with reasonable prior notice of any change in fees.
Our IP
The Service and its original content (excluding content provided by you), features, and functionality are and will remain the exclusive property of MVP Scale and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your IP
You retain ownership of the content and applications you create using our Service. We do not claim any ownership rights to your intellectual property.
Feedback
We welcome your feedback and suggestions. If you provide us with feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and incorporate your feedback into our Service.
Collaborative Development Rights
For Enterprise plans involving collaborative development, any jointly developed features, code, or IP will be owned by MVP Scale, but the client will be granted a perpetual, royalty-free, worldwide license to use those specific features within their application. This ensures we can improve our core product while you get the features you need. All such arrangements must be detailed in a separate signed Statement of Work (SOW).
API Usage Rights and Fair Use
You are granted a non-exclusive, revocable license to use our APIs as documented. We reserve the right to monitor usage and enforce rate limits to ensure service stability for all users. Excessive or abusive API usage may result in throttling or suspension of access.
Reverse Engineering
You may not reverse engineer, decompile, or disassemble the Service, except and only to the extent that applicable law expressly permits, despite this limitation.
Reseller and White-Label Use
You may not resell or white-label the Service without our express written permission, which may be granted under a specific partnership agreement.
Data Handling and Security Measures
We implement industry-standard security measures, including encryption in transit (TLS 1.2+) and at rest (AES-256), to protect your data. For more details on our security practices, please see our Security Page.
Compliance Cooperation
If you are subject to specific regulations (e.g., GDPR, CCPA), we will cooperate in good faith to help you meet your compliance obligations, provided it does not create an undue burden on us. This may include providing necessary documentation or data exports.
Security Incident Notification
We will notify you without undue delay after becoming aware of a data breach that affects your account. We will provide you with sufficient information to meet your notification obligations under applicable laws.
Enterprise clients may, at their own expense, engage an approved independent auditor to perform a security or compliance review of specific aspects of the Service. Such reviews must be scoped in advance and are subject to our mutual agreement, nondisclosure terms, and operational constraints. Direct access to production systems or raw schema is not provided. MVP Scale will cooperate in good faith to facilitate a meaningful review via documentation, interviews, or structured walkthroughs.
Service Availability
We strive to provide reliable service, but we cannot guarantee that our Service will be available 100% of the time. We may experience downtime due to maintenance, updates, or unforeseen circumstances.
No Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MVP SCALE, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SERVICE.
UNDER NO CIRCUMSTANCES WILL MVP SCALE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MVP SCALE'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID OR PAYABLE BY YOU TO MVP SCALE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF MVP SCALE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The Human Explanation: We believe in building a sustainable business so we can serve you for years to come. This clause is a standard and fair way to manage risk. It limits our total financial liability for any single customer issue to the amount that customer paid us in the past year (or $100 for free-tier users). This prevents catastrophic financial risk from a single unforeseen event, which allows us to invest more in the product and keep prices reasonable for everyone. It's a key part of the legal foundation that lets our MVP operate and grow.
You agree to indemnify, defend, and hold harmless MVP Scale, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms.
The Human Explanation: If your use of our service gets us sued, you agree to cover our legal costs. For example, if you build an application that violates someone's copyright, and they sue both you and us, you'll be responsible for the legal defense.
We won't be held liable for any delays or failure in performance of our Service that result from acts beyond our reasonable control. This includes acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials. Or, you know, a zombie apocalypse. If that happens, we've all got bigger problems.
Your Right to Terminate
You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. Upon termination, your right to use the Service will cease immediately.
Our Right to Terminate
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Effect of Termination
Upon termination, your right to use the Service will cease immediately. You may request deletion of your data within 30 days of termination. After 30 days, we may delete your data permanently.
Data Portability on Termination
You may export your account data prior to termination using our self-service tools. If unavailable, you may request a data export within 30 days of termination. After 30 days, we cannot guarantee access.
In the course of using our Service, you may share confidential information with us, and we may share some with you. We both agree to treat each other's confidential information with the same care as our own. "Confidential Information" includes proprietary data and any other information that is marked as confidential. It does not include information that is publicly known, already in the other party's possession, or independently developed.
Governing Law
These Terms shall be interpreted and governed by the laws of the United States and the State of Delaware, without regard to its conflict of law provisions. This choice of law is made to provide a predictable legal framework for our services.
Mandatory Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Initial Dispute Resolution: We are available by email at [email protected] to address any concerns you may have regarding the Service. Most concerns may be quickly resolved in this manner. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
Binding Arbitration: If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued, then either party may initiate binding arbitration. All claims arising out of or relating to this Agreement (including its formation, performance, and breach), the parties' relationship with each other, and/or your use of the Service shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with the provisions of its Commercial Arbitration Rules and the supplementary procedures for consumer-related disputes, excluding any rules or procedures governing or permitting class actions.
The arbitration will be conducted in Wilmington, Delaware, by a single neutral arbitrator. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms.
Class Action and Class Arbitration Waiver: You and MVP Scale each further agree that any arbitration shall be conducted in your respective individual capacities only and not as a class action or other representative action, and you and MVP Scale each expressly waive your respective right to file a class action or seek relief on a class basis.
30-Day Right to Opt Out: You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in this section by sending written notice of your decision to opt-out to the following email address: [email protected]. The notice must be sent within thirty (30) days of your first use of the Service, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those paragraphs. If you opt-out of these arbitration provisions, MVP Scale also will not be bound by them.
Time Limitation on Claims
You agree that any claim you may have arising out of or related to your relationship with us must be filed within one year after such claim arose; otherwise, your claim is permanently barred. This helps us resolve issues quickly.
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, which may be provided via email or an in-app notification. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the terms. What constitutes a material change will be determined at our sole discretion, but we'll be reasonable.
From time to time, we may offer new features in a "beta" version. These beta services are for evaluation purposes only and are not intended for production use. They are provided "as is" and may contain bugs or errors. We may discontinue beta services at any time in our sole discretion and may never make them generally available.
You grant us the right to use your company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to your standard trademark usage guidelines as provided to us from time-to-time. If you prefer we not use your name or logo, just send us an email at [email protected].
Entire Agreement
These Terms constitute the entire agreement between you and MVP Scale regarding our Service, and supersede and replace any prior agreements we might have had between us.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in effect.
No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If you have any questions about these Terms, please contact us at [email protected].
A Final Note from the Founders
We started MVP Scale to empower developers like us. These terms are here to protect the service and our community so we can keep building cool stuff together for a long time. Thanks for being a part of our journey.